Expertise

A Proven Leader In The
Medical Assessment Industry

IMA Solutions provides independent medical examination and review services. Our panel of physicians and allied healthcare professionals conduct physical examinations and paper-based medical file reviews, delivering objective, clinically-informed reports for negotiation and settlement of insurance and benefit claims. IMA Solutions services are evidence-based and performed in accordance with the highest medical standards and PIPEDA.


Complete Canadian Coverage – We provide all types of medical and paramedical assessments and related services across Canada, in all specialties. For examinees in remote areas or where certain specialties are not available, we have assessors who travel. Alternatively, we can also make arrangements for examinees to travel to the nearest qualified assessor.

Experience and Skill Level of Staff – We employ an extremely skilled and well-trained staff to ensure that every report we deliver is of exceptional quality and the most defensible in the industry. Our exceptional in-house staff includes well-respected clinicians and former claims handlers.

Caliber of Assessors – We are dedicated to recruiting, qualifying, and maintaining a panel of top-notch assessors.

Commitment to Exceptional Quality and Service – We maintain extremely high quality standards and maintain quality checks throughout each step of the assessment process. Most importantly, each and every report is thoroughly reviewed by our Quality Assurance department.

Quick Turnaround Time – We understand the importance of timely report turnaround and are accustomed to performing under the strict time guidelines imposed by customers and legislation. To ensure that we meet and exceed required timelines, we’ve implemented a custom, state-of-the-art software system that enables us to monitor each referral from start to finish.

Proper Clinical Coordination – We fully coordinate each and every referral to ensure the highest quality reports are provided to all of our customers. Our staff, at various levels of the referral process, complete a full review of all pertinent issues, as well as all documents on file to ensure that the appropriate specialists have been scheduled and to ensure that there are no conflicts of interest. In performing the more complex multi-disciplinary assessments, we ensure proper case conferencing and review of all assessment reports so a true team consensus is provided in all cases we handle. We have in-house capabilities to handle a referral from specific task assignments to full case management according to our customers’ needs.

Specialty in Complex Cases and Catastrophic Impairment Assessments – BC based review committee based on collective agreements in the province for long term disability appeals. A three doctor panel collaborates together to determine a majority decision based on the panels examinations and the opinions of any additional specialists. The panel is made up of one employee appointed doctor, one employer appointed doctor and an agreed upon third chairman of the committee. The parties are all bound by the final decision from the Claims Review Committee.